FAQs

WHO DO I CONTACT WITH QUESTIONS?

Please email aloha@homiesmarbella.com with any questions.

HOW MUCH DOES SHIPPING COST?

If your order is over 200€ the shipping is free in Europe.

5€ for orders in Spain.

13€ for orders in Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.

15€ for orders in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.

20€ for orders in : Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine, Yemen.

25€ for orders in Canada, United States (USA)

30€ for orders in : Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico, Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

1-day shipping in Spain, Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.

Between 1/4 days shipping in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.

Between 2/3 days shipping in : Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine, Yemen.

Between 2 days shipping in Canadá, United States.

Between 2/4 days shipping in : Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico, Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa.

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do not have set release dates. Please sign up for the Hómies Marbella newsletter and follow us on Instagram @homiesmarbella.

DO YOU GUYS RE-STOCK YOUR INVENTORY?

On occasions, we will re-stock some of our items but most of them are limited editions.

THERE IS SOMETHING DEFECTIVE. WHAT DO I DO?

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is defective, please contact our Customer Care Team within 2 days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #HomiésStyle!

CAN I GET A REFUND OR MAKE AN EXCHANGE?

We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging. Customers will be responsible for return shipping costs. Please take a look at our return policy.

WHERE DO I SHIP RETURNS?

You may ship your return to the following address within 14 days of receiving the product:

Homies Marbella Store
C/ Ribera, Local 12
Marbella, 29660
Málaga – Spain

Note that the 14-day limit does not apply to the time the package spends in transit, so express shipping is not necessary.

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