SHIPPING

Homiés Marbella delivers parcels all over the world via DHL.
Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.
Shipping costs for each specific geographic area are calculated at checkout and listed below.

Homiés Marbella is not responsible for destination country tax and/or duty charge if incurred.
Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
Homiés Marbella will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.

SHIPPING COSTS :
If your order is over 200€ the shipping is free in Europe.

5€ for orders in Spain.

13€ for orders in Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.

15€ for orders in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Croatia, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.

20€ for orders in : Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine, Yemen, Russia.

25€ for orders in Canada, United States (USA)

30€ for orders in : Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico, Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa.

DELIVERY TIME :

1-day shipping in Spain, Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.

Between 1/4 days shipping in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.

Between 2/3 days shipping in : Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine and Yemen, Russia.

Between 2 days shipping in Canadá, United States.

Between 2/4 days shipping in : Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico, Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa.

CUSTOM DUTIES & IMPORT TAX: We cannot guarantee you will not be charged any customs taxes or duties as we have no control over charges. We cannot tell what the cost would be as customs policies and import duties vary widely from country to country.

Any customs or import duties must be paid by the recipient of the parcel. Please check it through via local customs office for the charges before ordering if necessary.

We’re bummed things didn’t work out for you, but here’s the good news: you get 14 days to return your items starting from the day you receive your order.

Items must be returned in the same original conditions. All original tags must be attached.

Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.

In order to start the exchange or refund process, the customers can contact the Hómies team via email at aloha@homiesmarbella.com. Stating the order number, the reason for return and whether it’s a request for a product exchange or a refund.

Please note that final sale items, which are not available online anymore, are not eligible for a return.

Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is defective, please contact our Customer Care Team via email aloha@homiesmarbella.com within 2 days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #HomiésStyle!

This website homiesmarbella.com (the “Site”) is owned and operated by Cool & Marbelous S.C. (the “Company”).
By accessing or using the Site, whether, through a personal computer, mobile device or any other technology, you accept and agree to be bound by the Terms of Use (the “Terms”), so please read the Terms carefully. The Company may modify the Terms from time to time and without notice, effective upon posting on the Site. Your access or use of the Site at any time constitutes acceptance of the Terms in effect at that time.

PRIVACY AND SHOPPING POLICY
The Company’s Privacy Policy also governs your access to and use of the Site, the information you provide or the Company collects on or through the Site, and product purchase and return requirements. Each policy is incorporated into the Terms by reference.

Lusive sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, make available to the public, and exercise all copyright and publicity rights with respect to the Content worldwide and/or to incorporate the Content in any other works in any form, media, or technology, now known or later developed, for the full term of any rights that may exist in the Content. You also permit any other user of the Site to access, store or reproduce the Content for that user’s personal use. In addition, you grant the Company the right to use any concepts or ideas reflected in the Content you submit to the Company or post on the Site in promotions, advertising, marketing or product or service offerings, without attribution, compensation or notice to you.

If you are not sure that you have all of those rights in any Content you are considering submitting, then please do not submit, post or upload it to the Site.

The unauthorized submission or distribution of copyrighted or other proprietary Content is illegal and could subject you to criminal prosecution as well as personal liability for damages in a civil suit. You agree that you, and not the Company (nor its affiliates or any of their officers, directors, managers, members, shareholders, partners, employees, agents, third-party partners, sponsors, advertisers, service providers, advisors, consultants, licensors, licensees or the like), will be liable for any damages resulting from any infringement of copyrights or proprietary rights, or from any other harm arising from such submission. You agree to bear and assume all such liability, and to indemnify, defend and hold harmless the Company, its affiliates and each of their officers, directors, managers, members, shareholders, partners, employees, agents, third-party partners, sponsors, advertisers, service providers, advisors, consultants, licensors and licensees from and against any damages, costs, and attorneys’ fees incurred as a result of your unauthorized submission or distribution of copyrighted or other proprietary Content to or through the Site, or an allegation or claim of such unauthorized submission or distribution. Notwithstanding the foregoing, if an indemnification obligation arises from damages sustained by the parties (as opposed to a third party), then the indemnification obligation shall not include the obligation to defend.

You acknowledge that the Site contains Content that is protected by copyrights, trademarks, or other proprietary rights and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. The Site and all Content is copyrighted as a collective work under the Spain copyright laws, and the Company owns a copyright in any and all original creative works created by it and incorporated into the Site, and in the selection, coordination, arrangement, and enhancement of the Content.

You may not capture, reproduce, perform, transfer, sell, license, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or based upon, republish, reverse engineer, upload, edit, post, transmit, publicly display, frame, link, distribute or in any way exploit any of the Content, in whole or in part, except as provided for in the Terms or explicitly permitted in writing by the Company in advance. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your own non-commercial use strictly for your own personal entertainment use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the Terms, or as permitted by the fair use privilege under the Spain copyright laws, you may not upload, post, reproduce or distribute in any way Content protected by copyright, or other proprietary rights, without obtaining the permission of the owner of the copyright or other proprietary rights. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software.

UNAUTHORIZED USE, COPYING, REPRODUCTION, MODIFICATION, PUBLICATION, REPUBLICATION, UPLOADING, FRAMING, DOWNLOADING, POSTING, TRANSMITTING, DISTRIBUTING, DUPLICATING OR ANY OTHER MISUSE OF ANY OF THE CONTENT IS STRICTLY PROHIBITED.

Any use of the Content other than as permitted by the Terms, the Privacy Policy or the Shopping Policy will constitute a violation of the Terms, the Privacy Policy and may constitute copyright, trademark and/or patent infringement. You agree not to use the Content for any unlawful purposes, in any way not expressly permitted herein, and not to violate the Company’s rights or the rights of others. You are advised that the Company will aggressively enforce its rights to the fullest extent of the law.

The Company reserves the right to refuse to upload or post, and to remove or modify, any Content and/or User Content at any time, without notice and without liability, including any Content and/or User Content that it deems, in its sole discretion, to be a violation of the Terms, the Privacy Policy, the Shopping Policy or any law, regulation, or order, or any of the rights of any third party such as copyrights, privacy/publicity, reputational, and other proprietary rights. Also, you should be aware that the Company may electronically monitor areas of the Site and may disclose any Content, User Content, logs, records, or electronic communication of any kind (a) to satisfy any law, regulation, or government request; (b) if such disclosure is necessary or appropriate to operate the Site; or (c) to protect the rights or property of the Company or its third-party partners, sponsors or advertisers, service providers, licensors or any other user of the Site.

COMMUNICATION WITH THE COMPANY
By accessing or visiting the Site or sending an e-mail or otherwise communicating with the Company through the Site, you are communicating with the Company electronically and you agree to receive electronic communication from the Company, including by e-mail and by posting to the Site. You agree that any electronic communication from the Company satisfies any legal requirements that such communication must be in writing. You also agree that any communications or Content that you submit or otherwise provide to the Company or the Site, by posting to the Site, e-mail or otherwise, are and will be treated as non-confidential and non-proprietary and that the Company will have right to use such information in accordance with the Privacy Policy. Remember, any Personal Information (as defined in the Privacy Policy) you post to the Site may be collected and/or used by third parties. The Company takes commercially reasonable steps to protect your Personal Information in accordance with the Privacy Policy but is not responsible for the security of any Personal Information you post to the Site.

LINKS
You may link to the Site for non-commercial purposes only, or as otherwise specifically agreed in writing by the Company, provided that you remove any such link upon demand by the Company.

The Site may include links to websites owned or operated by third parties. Such links are provided as a convenience to users. The Company is not responsible for the content of any third party website, any products or services offered by or through any such website or for the practices of its owner or operator, including for websites accessed through advertising on the Site. The Company reserves the right, in its sole discretion, to terminate a link with any website for any reason or no reason at all, including any website that the Company deems to be inappropriate or inconsistent with or antithetical to the Site and/or the Terms.

If you decide to access third-party websites linked through the Site you do so at your own risk and you should carefully review the privacy policy and terms of any such website as access may be subject to additional requirements. It is up to you to take precautions to ensure that whatever links you use or content you download (whether from the Site or other websites) is free from viruses, worms, Trojan horses, time bombs and other destructive items.

The Site may permit you to make purchases of products through third-party websites. The terms associated with your transactions for these services and or products are subject to the terms and conditions and privacy policies of the third party websites. If you have problems or questions regarding such a third party transaction, please contact the applicable website operator directly.

THE COMPANY CAUTIONS YOU THAT IF YOU KNOWINGLY MISREPRESENT THAT ONLINE CONTENT IS INFRINGING, YOU MAY BE SUBJECT TO HEAVY CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY THE COMPANY, BY ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER’S LICENSEE THAT IS INJURED AS A RESULT OF THE COMPANY’S RELIANCE UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY.

ACCURACY
The Company attempts to ensure that the Content is accurate. However, the Company does not warrant that any Content is accurate, complete or error-free. The Company may modify or discontinue the Site, in whole or in part, at any time and without prior notice.

RETURNS
All sales are final, however, returns will be honored up to 14 days from when the product was received. Shipping costs are not included, and after the 14 days from when the product has been received no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Please take a read our returns policy.

Cool Marbelous S.L, Homiés Marbella is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Homies Marbella will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.

Products purchased online must be shipped to our fulfillment center at the following address:

HOMIÉS MARBELLA
C/Ribera, Local 12, 29660
Puerto Banús
Marbella – Málaga – Spain

A consumer is any natural person who concludes a legal transaction for purposes that are not attributable to either their commercial or their independent professional occupation. The following right of withdrawal is only applicable to consumers.

RETURN FORM
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONTACTING THE COMPANY
If you have questions about this Privacy Policy, the Terms or any other questions concerning the Site, please contact aloha@homiesmarbella.com.

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

CONSENT
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you option, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at aloha@homiesmarbella.com or emailing us at:

Homiés Marbella
C/ Ribera, Local 12
29660, Marbella
Málaga · Spain

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then our server stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI DSS requirements and implement additional generally accepted industry standards.

COOKIES
It’s not the ones you eat. Cookies are small files of text and numbers which are downloaded to your device when you visit a website if you agree to the website doing so. Cookies are then sent back to the website on each subsequent visit, or by other websites that recognize that cookie.

Cookies are useful because they allow a website to recognize a user’s device and are widely used in order to let you navigate between pages more efficiently, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

To store information about your session (referrer, landing page, etc). Visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits Unique, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

Cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTION AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at aloha@homiesmarbella.com.

In case of customer requests, the refund of the item(s) returned, the refund will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. Kindly note that it can take 3-5 working days for the payment to show on your account (how long depends on your card issuer).

Customers will be also refunded via Paypal. Therefore, the customer must inform his Paypal account/mail by email aloha@coolmarbelous.com together with the information of the item(s) of the return.

Homiés Marbella is not responsible for the refund of the shipping cost.

We will send you an email as soon as your parcel arrives back at our warehouse, and when we have processed your refund.

 

PRESS

For all press related inquiries please contact: aloha@homiesmarbella.com

COLLABS

For a collaboration please contact: aloha@homiesmarbella.com

WHOLESALE

If you have a cool store and want to sell our products get in touch: aloha@homiesmarbella.com

 

 

WHO DO I CONTACT WITH QUESTIONS?

Please email aloha@homiesmarbella.com with any questions.

HOW MUCH DOES SHIPPING COST?

If your order is over 200€ the shipping is free in Europe.

5€ for orders in Spain.

13€ for orders in Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.

15€ for orders in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.

20€ for orders in : Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine, Yemen.

25€ for orders in Canada, United States (USA)

30€ for orders in : Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico, Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

1-day shipping in Spain, Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.

Between 1/4 days shipping in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.

Between 2/3 days shipping in : Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine, Yemen.

Between 2 days shipping in Canadá, United States.

Between 2/4 days shipping in : Argentina, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico, Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa.

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do not have set release dates. Please sign up for the Hómies Marbella newsletter and follow us on Instagram @homiesmarbella.

DO YOU GUYS RE-STOCK YOUR INVENTORY?

On occasions, we will re-stock some of our items but most of them are limited editions.

THERE IS SOMETHING DEFECTIVE. WHAT DO I DO?

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is defective, please contact our Customer Care Team within 2 days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #HomiésStyle!

CAN I GET A REFUND OR MAKE AN EXCHANGE?

We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging. Customers will be responsible for return shipping costs. Please take a look at our return policy.

WHERE DO I SHIP RETURNS?

You may ship your return to the following address within 14 days of receiving the product:

Homies Marbella Store
C/ Ribera, Local 12
Marbella, 29660
Málaga – Spain

Note that the 14-day limit does not apply to the time the package spends in transit, so express shipping is not necessary.

 

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