SHIPPING, EXCHANGE AND RETURNS

• Free shipping is available for orders over 150€.

• Free Click & Collect available at our flagship store in Puerto Banús, Marbella, Spain.

IMPORTANT NOTE: If you qualify for free international shipping (your order is over 150€), but at the checkout the shipping fee is still added, please contact us directly via WhatsApp: +34 637 88 59 16 or email: help@homiesmarbella.com

Please note that delivery times are estimates and may vary depending on the carrier and unforeseen circumstances. While we do our best to ensure timely delivery, the actual arrival time may differ. Thank you for your understanding.

Local (Spain): 1 to 2 business days

International: 3 to 5 business days 

Orders placed on or around Spain's national holidays are subject to delays and will be processed the following business day. 

Also during holiday sales campaigns due to the higher volume of orders, some delays on your order might occur.

Please contact help@homiesmarbella.com with any questions or concerns.

• Free return is available for order 150€ and above.

• If you are in Spain and want to exchange or return an item please contact the Homiés Marbella team at help@homiesmarbella.com

• If you are outside Spain, please review International exchange & returns conditions below.

• You can also exchange an item in our flagship store in Puerto Banús, Marbella, Spain.

Please note that:

• Exchanges & Returns will only be accepted within a maximum period of 14 calendar days after product reception.

• Orders over €150 are eligible for one free return or exchange.

How to Request a Return or Exchange for Orders Placed From 09.03.2026

To request a return or exchange, please visit the following link: https://returns.reveni.io/homiesmarbella

You will be asked to enter the following information:

1. The email address used to place the order

2. Your order number or postal code

Once submitted, the platform will guide you step by step through the process to complete your return or exchange.

Customers have 14 calendar days from the date of delivery to request a return or exchange. The first return or exchange is free of charge worldwide.

How to Request a Return or Exchange for Orders Placed Before 08.03.2026: 

Returns

To initiate a return, please submit your request through our Global-e returns platform to receive your return label:

https://web.global-e.com/Returns/Portal/oQ0x

You will be prompted to enter:

1. Your order number (Order ID) — starting with GE, followed by 10 digits and ending with ES

(GExxxxxxxxxxES)

2. The email address used to place the order

Exchanges

Exchanges are available for size or color changes only.

To initiate an exchange, please contact our team at help@homiesmarbella.com

 and include the following information in your email:

1. Your order number (Order ID) — starting with GE, followed by 10 digits and ending with ES

(GExxxxxxxxxxES)

2. The email address used to place the order

Once your exchange request has been approved, you will be asked to return the original item using the Global-e platform. You can submit the return request and obtain your return label here:

https://web.global-e.com/Returns/Portal/oQ0x

In case of refund, it will be issued after the item(s) are returned to our warehouse and after the quality check of the item(s). Once our quality checks are complete we’ll refund your credit/debit card. 

Kindly note that:
• Exchanges & Returns will only be accepted within a maximum period of 14 calendar days after product reception.

• it can take 3-5 working days for the refund to show on your account (depending on your card issuer).

• HOMIÉS MARBELLA is not responsible for the refund of the shipping cost.
• Customs duties and taxes on all international orders are non-refundable through HOMIÉS MARBELLA. However, your local customs bureau may be able to assist you with a duty refund.

• You will receive an email from us as soon as your parcel arrives back at our warehouse, and when we have processed your refund.

Please read EXCHANGE AND RETURNS conditions above for further information. 

Phone: +34 637 88 59 16

Email: help@homiesmarbella.com
Message us in WhatsApp: +34 637 88 59 16