SHIPPING, EXCHANGE AND RETURNS



SHIPPING

FREE SHIPPING

• Free international shipping is available for orders over 150€.

• Free shipping in Spain is available for orders over 100€.

• Free pick up available at our flagship store in Puerto Banús, Marbella, Spain.

SHIPPING COSTS

Shipping costs for each specific geographic area are calculated at checkout and listed below:

• 5€ for orders in Spain below 100€.

•20€ for international orders below 150€.

ADDITIONAL DUTIES

Duties & Taxes calculated at checkout - choose to pay now or later.


Homiés Marbella is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Homiés Marbella will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.


UK CUSTOM DUTIES

Note that UK orders over £130 will be subject to customs duties for approx 30% over the purchase value according to the new UK customs policies. You will get an e-mail from Homiés Marbella support team with additional information. If you don't reply to the email, mind that Homiés Marbella will proceed with the shipping.


In case you want more information or to cancel the order, please contact us here.

DELIVERY TIME

1-day shipping in Spain, Portugal, Belgium, Vatican City, France, Italy, Monaco, Germany, Luxembourg, Netherlands, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden.


1 to 4 days shipping in Bulgaria, Czech Republic, Cyprus, Slovakia, Slovenia, Hungary, Latvia, Malta, Poland, Romania, Gibraltar, Guernsey, Jersey, Liechtenstein, Morocco, Norway, San Marino, Switzerland.


2 to 3 days shipping in Albania, Saudi Arabia, Algeria, Belarus, Bosnia and Herzegovina, Egypt, United Arab Emirates, Georgia, Greenland, Iceland, Faroe Islands, Israel, Jordan, Kuwait, Kosovo, Lebanon, Libya, Macedonia, Moldova, Montenegro, Oman, Serbia, Syria, Tunisia, Turkey, Ukraine and Yemen, Russia.


2 to 4 days shipping in: Argentina, Bahamas, Bolivia, Brazil, Canadá, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Jamaica, México, Panamá, Paraguay, Perú, Uruguay, Venezuela, Puerto Rico.


2 to 4 days shipping in: Australia, Bahrain, China, South Korea, Philippines, Hong Kong, India, Indonesia, Japan, New Zealand, Qatar, Singapore, Sri Lanka, Thailand, Angola, Cape Verde, Estonia, South Africa, United States.

SHIPPING DELAYS

Orders placed on or around Spain's national holidays are subject to delays and will be processed the following business day. 


Also during holiday sales campaigns due to the higher volume of orders, some delays on your order might occur.

Please contact help@homiesmarbella.com with any questions or concerns.

DHL GENERAL TERMS & CONDITIONS

Homiés Marbella delivers parcels all over the world via DHL.com


DHL Express Terms and Conditions of Carriage 

("Terms and Conditions")


IMPORTANT NOTICE

When ordering DHL's services, Homiés Marbella ("Shipper"), is agreeing, on our own behalf and on behalf of the consignee of the Shipment ("Consignee") and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.


"Shipment" means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A "waybill" shall include any Shipment identifier or document produced by DHL or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). "DHL" means any member of the DHL Express Network.


1. Customs Clearance and Regulatory Compliance

DHL may perform any of the following activities on Shipper's or Consignee’s behalf in order to provide services: (1) complete any documents, amend product or service codes and advance any duties, taxes or other regulatory charges required under applicable laws and regulations ("Customs Duties"), (2) act as Shipper’s or Consignee's true and lawful agent or designate a customs broker to perform export control and customs clearance and (3) redirect the Shipment to Consignee's customs broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorized. Shipper or Consignee will provide any extra authorization required by applicable law for DHL to clear a Shipment.


2. Unacceptable Shipments

A Shipment is deemed unacceptable if:

it contains complete firearms, ammunition, explosives, explosive devices or test pieces, air guns, replica or imitation firearms; counterfeit goods; cash; bullion (of any precious metal); live animals, prohibited animal parts or remains, such as ivory; human remains or ashes; loose precious or semi-precious stones; cannabis or its derivatives; or illegal goods, such as narcotics or other illegal drugs,

it is classified as hazardous material, dangerous goods, prohibited or restricted articles under ADR (European Road Transport Regulation on dangerous goods) or by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), or other relevant organization ("Dangerous Goods"),

it contains any other item which DHL cannot carry safely or legally,

the address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling,

Shipper, Consignee or any other party with a direct or indirect interest in the Shipment is listed on any applicable sanctions lists as a denied or restricted party.


3. Deliveries and Undeliverables

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Consignee's address given by Shipper but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area.


DHL may notify Consignee of an upcoming delivery or a missed delivery. Consignee may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point.


If the Shipment is deemed to be unacceptable as described in Section 2, it has been undervalued for customs purposes, Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper. This shall be at Shipper's cost. If it is not possible to return the Shipment, it may be released, abandoned, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else. DHL shall have the right to destroy any Shipment if DHL is prevented by any law or law enforcement agency from returning it in whole or in part to Shipper, as well as any Shipment of Dangerous Goods.


4. Inspection

DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.


5. Shipment Charges, Duties and Fees

DHL's Shipment charges are calculated according to the higher of actual or volumetric weight per piece and any piece may be re-weighed and re-measured by DHL to confirm this calculation.


Payment of Customs Duties and other charges due as indicated on DHL's website in the receiving country may be requested from Consignee prior to delivery.


This includes a fee if DHL uses its credit with the Customs Authorities or pays any Customs Duties on Consignee's behalf. Shipper shall pay or reimburse DHL for all Customs Duties and other charges due for services provided by DHL or incurred by DHL on Shipper's or Consignee's behalf if Consignee has failed to pay.


6. DHL's Liability

6.1 DHL's liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 22 Special Drawing Rights per kilogram (approximately $US 30.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.


For cross border Shipments transported by road, DHL's liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 11.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.


If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.


DHL's liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL's attention.


6.2 DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions.


7. Claims

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.


8. Shipment Insurance 

DHL may be able to arrange insurance for loss of or damage to the Shipment, covering the full value of the goods, provided that Shipper so instructs DHL in writing, including by completing the insurance section of the waybill or using DHL's automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.


9. Circumstances Beyond DHL's Control 

DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Consignee, third party, customs or other government official; third party cyber-attacks or other information security related threats; "Force Majeure" - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.


10. Shipper's Representations, Warranties and Indemnities 

Shipper shall indemnify and hold DHL and its directors, officers, employees and agents harmless from and against all and any liabilities, losses and damages arising out of Shipper’s failure to comply with the following warranties and representations:

the Shipment is acceptable for transport under Section 2 above,

the Shipment was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage and any transportation to DHL,

Shipper has complied with applicable export control, sanctions, customs laws and regulations or other applicable regulatory requirements and restrictions related to the import, export, transit or transfer of goods,

Shipper has declared to DHL any controlled dual-use or military goods subject to government authorizations contained in the Shipment,

Shipper has provided all information, permits, licenses or other government authorizations and documents, as required by applicable law or upon request from DHL, and all information, permits, licenses or other government authorizations and documents provided by Shipper or its representatives are true, complete and accurate, including the value and description of the goods and Shipper and Consignee information,

when providing personal data to DHL, Shipper has complied with its legal obligations to process and share this data, including informing the affected individuals that personal data, including Consignee’s email address and mobile phone number, is required for transport, customs clearance and delivery.


11. Routing 

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.


12. Governing Law 

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of, and governed by the law of the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.


13. Severability 

The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.


Further information is available on the DHL website (https://mydhl.express.dhl/) and the relevant country site or from local DHL Customer Service.



EXCHANGES & RETURNS

GENERAL CONDITIONS

Items purchased at homiesmarbella.com may be returned or exchanged within 15 days from purchase date provided the item/s is accompanied with proof of purchase, in the same original conditions.


Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is defective, please contact our Customer Service via email help@homiesmarbella.com within 2 days of receipt and let us know. We will work with you to correct the order as quickly as possible.


To initiate an exchange or return please contact the Homiés Marbella team at help@homiesmarbella.com


Please note that:
• Exchange is eligible for color and size exchanges only.

• Selected item/s for exchange may be of the same or higher value as the item/s being returned, the price difference must be paid by bank transfer.

• For hygiene reasons, swimwear cannot be returned or exchanged unless faulty. 

• Final sale items, which are not available online anymore, are not eligible for a return.

FREE RETURNS

• One free return available per international orders over 150€.

• You can exchange an item in our flagship store in Puerto Banús, Marbella, Spain.

• Free returns are not available for the rest of Spain at the moment.

INTERNATIONAL RETURNS

Submit your return request via our Global-e platform to receive a return label:

https://web.global-e.com/Returns/Portal/oQ0x


You will be prompted to enter:

1. your order number (order ID) — the longer order number starting with GE, followed by a few numbers

2. your email address used to place the order.


Please note that international customs duties and taxes on all international orders are non-refundable through Homiés Marbella. Additional shipping costs may be incurred in returns and exchanges.


If you have any question regarding your order, please contact the Homiés Marbella team at help@homiesmarbella.com

INTERNATIONAL EXCHANGE

Please note that the exchange refers to color and size exchanges only. 

In all other cases you would need to initiate a return and order new item/s separately. 


To initiate an exchange and to find out the exact terms and conditions for the exchange process, please contact the Homiés Marbella team at help@homiesmarbella.com


To save time, please note in your e-mail:

1. your order number (order ID) — the longer order number starting with GE, followed by a few numbers

2. your email address used to place the order.

EXCHANGES & RETURNS IN SPAIN

Please note that the exchange refers to color and size exchanges only. 

In all other cases you would need to initiate a return and order another item separately. 


To initiate an exchange or return in Spain, please contact the Homiés Marbella team at help@homiesmarbella.com



REFUNDS

GENERAL TERMS & CONDITIONS

In case of refund, it will be issued after the item(s) are returned to our warehouse and after the quality check of the item(s). Once our quality checks are complete we’ll refund your credit/debit card. 

Kindly note that:

• it can take 3-5 working days for the refund to show on your account (depending on your card issuer).

• Homiés Marbella is not responsible for the refund of the shipping cost.

• you will receive an email from us as soon as your parcel arrives back at our warehouse, and when we have processed your refund.

PAYPAL REFUNDS

Customers can also be refunded via Paypal. In this case the customer must inform the following Paypal account/mail by email to Homiés Marbella team at help@homiesmarbella.com together with the information of the item(s) of the return.



MORE QUESTIONS?

CONTACT HOMIĒS MARBELLA